Return Policy

1. OUR COMMITMENT

At MehRayNoor, we want customers to feel confident when shopping with us. We understand that an online purchase may occasionally have an issue, and we aim to handle eligible return, exchange, and refund requests fairly, clearly, and efficiently.

This policy explains the general conditions and process applicable to eligible purchases. Certain products may have additional product-specific conditions, which will be communicated on the relevant product page or at the time of purchase where applicable.

2. WHEN CAN A PRODUCT BE RETURNED?

A return may be considered in situations including:
• The wrong product was delivered.
• The product arrived damaged.
• The product has a manufacturing or functional defect that was not disclosed.
• The product is materially different from the information presented on the website.
• Another issue exists that MehRayNoor determines to be eligible under this policy.

A return request does not automatically guarantee approval. Each request may be reviewed based on the product, condition, reason for return, available evidence, and applicable policy.

3. RETURN ELIGIBILITY

Unless a product-specific policy states otherwise, returned products should normally:
• Be unused, unworn, or otherwise in their original condition.
• Include original packaging where reasonably applicable.
• Include tags, accessories, manuals, components, or other accompanying items where applicable.
• Be supported by the relevant order information or invoice.
• Be reported within: Delivery man in awaiting in the customer door.

Customers should avoid removing labels, washing, altering, using, or damaging a product if they believe it may need to be returned.

4. PRODUCTS THAT MAY HAVE RETURN RESTRICTIONS

Some products may have limited or no return eligibility because of their nature or condition. This may include:
• Personal-use or hygiene-sensitive products.
• Perishable products.
• Customized or personalized products.
• Products specifically identified as final-sale or non-returnable.
• Products that have been used, altered, damaged, washed, or otherwise changed after delivery.
• Other products where a specific restriction is clearly stated before purchase.

These restrictions will be applied reasonably and based on the nature of the product rather than automatically treating every product category as non-returnable.

5. HOW TO REQUEST A RETURN

To request a return:
1. Contact MehRayNoor customer service through the official support channel.
2. Provide your order number and relevant product details.
3. Explain the reason for the return or exchange.
4. Provide photographs or videos if requested, particularly where the issue involves damage, defect, or incorrect delivery.
5. Wait for confirmation and return instructions.
6. Send or hand over the product according to the instructions provided by MehRayNoor.

Official Customer Service Phone: 01785400369

Customers should not send products to an address without receiving appropriate return instructions from MehRayNoor.

6. EXCHANGE POLICY

An exchange may be offered when the product is eligible and a suitable replacement is available.

Exchange availability may depend on:
• Product condition.
• Reason for exchange.
• Stock availability.
• Product-specific restrictions.
• Size, color, model, or variant availability where applicable.

If an identical replacement is unavailable, MehRayNoor may discuss an alternative resolution with the customer, which may include a refund where appropriate.

7. REFUND POLICY

Where a refund is approved, the refund method may depend on how the original order was paid and the available payment process.

Depending on the circumstances, a refund may be processed through the original payment method or another appropriate method agreed upon by MehRayNoor.

The time required for the refund to become available in the customer's account may vary depending on the relevant bank, payment provider, mobile financial service, or other payment channel.

Expected Refund Processing Time: [7 BUSINESS DAYS after returning product to MehRay Noor]

8. DELIVERY AND RETURN CHARGES

Responsibility for delivery or return-related charges may depend on the reason for the return.

For example, where an error attributable to MehRayNoor results in an incorrect or damaged delivery, the applicable return arrangements may be handled differently from a customer-requested return for another reason.

Any applicable charge or responsibility will be communicated during the return process where relevant.

9. FAILED DELIVERY OR CUSTOMER REFUSAL

Customers are expected to provide accurate delivery information and reasonably cooperate with delivery arrangements.

If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated failure to receive the shipment, or refusal without an eligible reason, MehRayNoor may review the order and determine the appropriate action.

Any applicable delivery, return, or re-dispatch charges will be communicated where relevant.

10. IMPORTANT CONDITIONS

Returned products may be inspected before a return, exchange, replacement, or refund is approved.

MehRayNoor may decline a request where the product does not meet the applicable eligibility requirements, the reported issue cannot reasonably be verified, or the request falls outside the published policy.

Nothing in this policy is intended to remove rights or remedies that customers may have under applicable laws of Bangladesh.

For questions regarding a return, exchange, or refund, please contact:
MehRayNoor Customer Service
Phone: 01785400369