Term And Condition
Effective Date: 01/25/2026
1. INTRODUCTION
Welcome to MehRayNoor. These Terms & Conditions apply to your use of the MehRayNoor website and to purchases made through our online shopping platform.
By accessing the website, creating an account where available, or placing an order, you agree to follow these Terms & Conditions together with any product-specific conditions and policies published by MehRayNoor.
If you do not agree with these terms, please do not use the website or place an order.
2. WEBSITE USE
Customers may use the website for lawful shopping and other purposes permitted by MehRayNoor.
You must not use the website to:
• Commit or facilitate unlawful activity.
• Attempt unauthorized access to the website or its systems.
• Interfere with website security or normal operation.
• Submit false, fraudulent, or misleading information.
• Abuse promotional offers or customer accounts.
• Upload or transmit malicious software or harmful material.
• Copy, reproduce, or commercially exploit protected website content without appropriate permission.
MehRayNoor may take reasonable action where misuse or unauthorized activity is identified.
3. ACCOUNT REGISTRATION
Where customer accounts are available, customers are responsible for providing information that is accurate and reasonably up to date.
Customers should protect their account credentials and should not knowingly allow unauthorized persons to use their accounts.
If you believe your account has been accessed without authorization, please notify MehRayNoor promptly through the official customer-service channel.
4. PRODUCT INFORMATION
We make reasonable efforts to present product information accurately. Product pages may contain information regarding:
• Product descriptions.
• Images.
• Colors and patterns.
• Sizes and measurements.
• Materials.
• Features and specifications.
• Availability.
• Usage information where applicable.
Actual appearance may vary slightly from displayed images because of photography, lighting, screen settings, manufacturing variations, or other factors.
Customers should review the product information available at the time of purchase before placing an order.
5. PRODUCT PRICING
Prices are generally displayed in Bangladeshi Taka (BDT) unless otherwise stated.
Product prices, availability, and other commercial information may change from time to time. Changes normally do not affect an order that has already been properly confirmed except where correction or cancellation is reasonably necessary because of an obvious error, stock issue, technical problem, or other exceptional circumstance.
Any applicable delivery charges or other charges should be reviewed before completing the order.
6. PROMOTIONS, DISCOUNTS & FLASH SALES
MehRayNoor may offer promotional campaigns, discount codes, flash sales, seasonal offers, limited-stock offers, or other special pricing.
Promotions may have specific:
• Start and end dates.
• Eligibility conditions.
• Product exclusions.
• Quantity limitations.
• Usage limits.
• Discount restrictions.
• Payment or order requirements.
Only valid offers presented through official MehRayNoor channels should be relied upon.
MehRayNoor aims to communicate promotional pricing accurately and will not intentionally create misleading discounts or false scarcity. Where an offer is subject to limited stock or a stated time period, that condition may affect availability.
MehRayNoor may correct genuine errors in promotional information and may withdraw an offer where necessary, subject to applicable customer rights and any order already validly confirmed.
7. ORDERS
Placing an order constitutes a request to purchase the selected products. An order may be subject to confirmation, product availability, payment verification, and other reasonable checks.
MehRayNoor may need to cancel or modify an order in circumstances such as:
• The requested product is unavailable.
• A significant product or pricing error is identified.
• Customer information is incomplete or materially incorrect.
• A payment or transaction cannot be properly verified.
• An order appears fraudulent or abusive.
• A technical or operational problem prevents fulfillment.
• Another legitimate circumstance makes fulfillment impractical.
Where an order is cancelled after payment has been received, any applicable refund will be handled according to the relevant refund process.
Customers should carefully check their name, phone number, address, product selection, size, color, and other order information before completing an order.
8. PAYMENT
MehRayNoor may support one or more payment methods depending on the website and applicable transaction arrangements.
Available Payment Methods: Cash on delivery & BKash
Payment may be processed through external payment providers. Customers may be required to follow the applicable payment provider's terms and verification procedures.
9. CASH ON DELIVERY
If Cash on Delivery (COD) is offered, customers are expected to provide accurate contact and delivery information and remain reasonably available to receive the shipment.
MehRayNoor may contact customers to confirm certain COD orders where appropriate.
Repeated refusal or failure to receive confirmed orders may result in additional order verification, restrictions on future COD availability, or other reasonable measures.
10. DELIVERY
MehRayNoor may deliver orders through third-party courier or logistics partners.
Delivery availability and estimated delivery periods may vary according to:
• Delivery location.
• Product availability.
• Order processing requirements.
• Courier operations.
• Public holidays.
• Weather or natural events.
• Transportation or logistics conditions.
• Other circumstances outside MehRayNoor's reasonable control.
Estimated Delivery Information: Within Bangladesh
Customers are responsible for providing complete and accurate delivery information. Incorrect or incomplete information may cause delays, additional delivery attempts, or failure to deliver.
A delivery estimate is not necessarily a guaranteed delivery date unless expressly stated otherwise.
11. RETURN, EXCHANGE & REFUND
Returns, exchanges, replacements, and refunds are governed by the separate MehRayNoor Return, Exchange & Refund Policy.
Customers should review that policy before placing an order and contact customer service when an eligible issue occurs.
12. INTELLECTUAL PROPERTY
The MehRayNoor name, logo, website design, original text, graphics, photographs, product presentation materials, and other original content created or owned by MehRayNoor may be protected by applicable intellectual-property rights.
Customers may not reproduce, copy, modify, distribute, sell, commercially exploit, or otherwise use MehRayNoor-owned materials without appropriate authorization.
Third-party names, logos, trademarks, product images, or other materials appearing on the website remain the property of their respective owners where MehRayNoor does not own them.
13. FRAUD AND MISUSE
MehRayNoor takes fraudulent activity and misuse seriously.
Examples may include:
• Fake or intentionally misleading orders.
• Payment abuse.
• Unauthorized account access.
• Misuse of discount codes or promotional campaigns.
• Attempts to manipulate refunds or returns.
• Use of the website for unlawful purposes.
• Repeated abusive conduct affecting customers, staff, or service providers.
Where appropriate, MehRayNoor may cancel an order, restrict an account or service, investigate the activity, or take other reasonable action consistent with applicable law.
14. THIRD-PARTY SERVICES
Certain parts of the shopping process may involve independent third parties, including payment providers, courier companies, technology providers, analytics services, social-media platforms, or other external service providers.
These parties may operate under their own terms, privacy policies, and service conditions.
15. OPERATIONAL AND TECHNICAL CIRCUMSTANCES
MehRayNoor works to keep its website, product information, ordering process, and services reliable. However, occasional technical errors, website interruptions, inventory discrepancies, communication failures, delivery delays, or other operational issues may occur.
MehRayNoor will take reasonable steps to correct such issues when identified.
Events outside reasonable control—including severe weather, natural disasters, transportation disruption, public emergencies, infrastructure problems, or other unforeseen circumstances—may affect service availability or delivery.
Nothing in these terms is intended to exclude responsibilities that cannot lawfully be excluded under applicable law.
16. CHANGES TO THESE TERMS
MehRayNoor may update these Terms & Conditions when necessary to reflect changes in our services, business processes, website features, or applicable requirements.
The updated version will be published on the website. The version applicable to an order will generally be the version in effect at the relevant time, subject to applicable law.
17. GOVERNING LAW
These Terms & Conditions shall be interpreted subject to the applicable laws and regulations of Bangladesh.
Any matter arising from the use of the MehRayNoor website or its services should be addressed in accordance with applicable legal requirements.
18. CONTACT INFORMATION
For questions regarding these Terms & Conditions, orders, products, or website services, please contact:
MehRayNoor
Website: https://mehraynoor.com/
Customer Service Phone: 01785400369
Customer Service Email: info@mehraynoor.com
Online platform.
Thank you for choosing MehRayNoor. We appreciate your trust and aim to make every shopping experience clear, convenient, and dependable.
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